01. Philosophy & Free Trial Encouragement
At Uniques Solutions (uniquessolutions.com), customer satisfaction and technical transparency are our utmost priorities. Because digital IPTV streaming setups depend directly on hardware capabilities, home Wi-Fi stability, and player software compatibility, we strongly encourage every customer to test our Free 24-Hour Trial before ordering extended multi-month subscription packages.
02. 7-Day Technical Guarantee
We back our technical streaming infrastructure with a 7-Day Money-Back Guarantee. If you experience persistent technical difficulties that our engineering team cannot resolve within 7 days of initial subscription purchase, you are eligible to receive a full refund.
03. Eligible Refund Scenarios
Refunds will be promptly approved under the following conditions:
- Unresolvable Server Connection Failure: Your credentials fail to connect to our edge clusters and our technical team cannot provision a working alternate route or playlist URL within 24 hours of receiving your support ticket.
- Accidental Duplicate Charges: If our payment gateway accidentally processes duplicate charges for the same order, the surplus payment will be reversed immediately upon verification.
- Undelivered Provisioning: In the rare event that activation credentials or playlist tokens are not delivered within 24 hours of confirmed payment.
04. Non-Refundable Conditions
To prevent fraudulent service usage and line abuse, refunds cannot be granted under the following circumstances:
- Change of Mind After Extended Use: Requests submitted after 7 days of purchase, or where significant data usage has occurred without reported technical issues.
- Local ISP Throttling / Slow Home Connection: Buffering caused by insufficient local Internet speeds (under 25 Mbps for 4K) or local ISP firewalls that can be solved via recommended DNS or VPN configurations.
- Multi-Device Misuse: Attempting to stream simultaneously across more screens than your plan permits, causing automatic server security blocks.
- Refusal of Basic Troubleshooting: If a subscriber refuses to perform standard verification steps (such as rebooting the router, reinstalling the app, or testing provided M3U link on a second device).
05. Step-by-Step Claim Process
To submit a refund request, follow these straightforward steps:
- Send an email to info@uniquessolutions.com with CC to contact@uniquessolutions.com using the subject line:
Refund Request - [Your Order/Invoice ID]. - Include your registered email address, device model (e.g. Firestick 4K, Samsung Smart TV), and media player app used (e.g. TiviMate, Smarters).
- Provide a brief explanation of the technical barrier encountered so our specialists can perform a final diagnostic check.
06. Processing Timeline & Method
Once our billing desk confirms eligibility, refund requests are approved within 24 to 48 business hours.
Funds are credited directly to your original payment method (Credit Card, Debit Card, or Crypto equivalent). Please allow 3 to 5 business days for the credit to appear on your bank statement depending on your financial institution.
07. Subscription Cancellations
Our subscriptions do not lock you into rigid contracts. You may cancel renewal at any time through our helpdesk. Upon cancellation, your line will remain active and fully functional until the end of your prepaid billing cycle.
08. Support & Claims Contact
For any billing questions, receipt inquiries, or refund validations, contact our representatives directly:
Uniques Solutions Billing Desk
Domain: uniquessolutions.com